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Prcoess Consulting

PROCESS CONSULTING

With changing trends in the market, new technologies and business innovation; current CIOs are viewed as Business enabler and not any more as an internal service provider. CIOs are facing multifaceted challenges to deliver value to the business with optimum cost without compromising quality. The common thread here is “immature process” which is the cause for inefficiencies and ineffectiveness. It is leading to duplication of work, inconsistency, lack of common goal, inability to scale up, silo focus, lack of measurement and improvement and many more.

Our services portfolio focuses on delivering solutions targeted at enhancing productivity, improved service and project delivery, cost optimization, alignment with industry recognized frameworks/standards using process solutions.

To alleviate the business challenges encountered by industry majors in the global scenario, we offer specialized solutions in the areas of IT Service Management (ITSM), Software Quality Assurance, IT Governance and Process Optimization.

KEY SERVICES

Epsoftinc’s IT process Consulting offer key solutions thrives to provide overall improvement across both business and IT domain.

Business Service Excellence focus on improving the current business processes through implementing optimization initiatives through Lean methodologies while the IT Service Excellence services focuses more intrinsic on how to improve effectiveness of IT Deliveries subscribe to a number of industry best practices and models such as ITIL, PMO, CMMI, VMO and Agile and other frameworks.

Lean

With Lean diagnostics and Lean transformation services, Epsoftinc’s process consulting arm would help the organisation in identifying the inherent challenges with in the business and IT processes, focusing on reducing waste and non value adding activities; thereby improving ROI.

PMO Services

PMO services at Epsoftinc, helps you establish Programme and Project management office, based on industry wide acceptable framework allowing you to manage the service delivery in efficient and economic way.

Deliver assurance services

Organization rendering services from multiple vendors more often then not fall in to a situation where ensuring a service delivery that aligns to the organization goal is far from achievement. Epsoftinc helps in building a target operating model that binds all the vendors and deliver services that meets organizational expectations reducing current operational challenges and increase delivery success rate.

CMMI Advisory Services

Epsoftinc being CMMI ver 1.3 assessed orgnization, is fully equipped to deliver consulting advisory and implementation services. We ensure readiness of an organization for CMMI appraisal and handhold them in implementation & accomplishing the appraisal in coordination with the 3rd party independent assessor.

VMO services

Epsoftinc being CMMI ver 1.3 assessed orgnization, is fully equipped to deliver consulting advisory and implementation services. We ensure readiness of an organization for CMMI appraisal and handhold them in implementation & accomplishing the appraisal in coordination with the 3rd party independent assessor.

IT governance

Capture, predict and influence demand are the key values that Epsoftinc’s Demand management services provides you with. The demand management assessment and setup of DM office, helps you control the current and future demands.

Capacity Management

Most CIOs faces challenges around managing current resource and ensure optimal utilization to provide cost effective services. Epsoftinc’s Capacity management services assesses current implementation and handholds the IT organization in managing the resources for better performance and utilization.

KEY SOLUTIONS

Horizontal_Landing-Page_img02-smallThe group focuses on delivering Process solutions for optimizing, governing, aligning, managing, controlling, operating and securing customer organizations’ IT and business functions. Supported by an unmatched breadth of industrialized capabilities including methods, tools and metrics, we help enable high performance.

Process Improvement and Specialized Solutions

Organizations that would like to assess the current process maturity and reach a higher level of maturity, setup a new quality management system or upgrade with continuous process improvements to increase productivity and improve quality of deliverables.

Process Certification

Organizations that are CMMI certified are mandated to be re-certified every three years while ISO based certifications are verified every year and have a 3 year life. The process to re-appraisal / re-certification needs to be initiated a year and half in advance, the process certification team helps initiate, plan and execute until closure.

Our methodology, “ProZEN”, uses the flexible, customizable approach for being able to deliver a consistent experience to all our customers.